Customer Service

In the unlikely event that you should have a problem with your order please contact us via the methods below and we will acknowledge your communication within 48 hours (though keep in mind we’re not here on the weekends!). At that time we will give an indication of how we will resolve the issue and the time scales involved. We aim to resolve all such issues within 3 working days.

Games Workshop Stores

Problems can often be sorted out by the staff in your local Games Workshop Store. Always call them before making your journey to check they can help.

By Post

Games Workshop Direct Sales
PO Box 276,
Ingleburn, NSW
Australia 1890

By Phone

From Australia: 02 9829 6111
International: +61 2 9829 6111
9am - 5pm AEST Monday to Friday
Normal national call charges apply (Closed Public Holidays)

By Fax

02 9829 6161

By e-mail for rules questions and answers:

hobbyservice@games-workshop.com.au

By e-mail for general product, mail order, online store enquires:

hobbyservice@games-workshop.com.au

By e-mail for website questions:

webway@games-workshop.com.au